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ORDERING INFORMATION
AdventureOutfitting.com accepts orders only online.
Ordering Online
Shopping online at AdventureOutfitting.com is easy:
- First select the type of products you wish to view, using the navigational buttons at the top of your screen.
- Then select a sub-category of those products from the list that you see.
- Now you can browse those specific products.
- When you have found a product you wish to order, simply select the size and/or color you want (if applicable) and click "Add to cart."
- You will then be taken to the Secure Shopping Cart page. There you will see the item you just placed in your cart and its cost. To order more than 1 of any item, simply change the number to the right of the item description (the quantity number) and press "Recalculate." Similarly, to delete an item, change the quantity number to "0" and press "Recalculate."
- Continue shopping by pressing "Back to Shopping," and repeat the process.
- When you are finished adding items to your cart, go ahead and fill out the rest of the Secure Shopping Cart form.
- When you have completed the form, press "Finish" to submit your order.
Order Acceptance
AdventureOutfitting.com reserves the right to accept or decline an order, to limit quantities ordered, or to request additional information before accepting an order. AdventureOutfitting.com, as a reseller of products, sells only to end-users (consumers). We will not accept orders from customers intending to resell products purchased from us. Further, AdventureOutfitting.com accepts orders only from customers within the United States, and ships products only to United States addresses.
Prices & Payment
Products purchased from AdventureOutfitting.com are subject to three types of charges:
Product Price
AdventureOutfitting.com prices are suggested manufacturers' list prices, unless otherwise specifically indicated. They are effective as of March 1, 2003. Prices are subject to change without notice, but are generally kept unchanged for a 12-month period. Prices are quoted (and processed) in US dollars.
Shipping Fee
At AdventureOutfitting.com, shipping costs vary according to the total calculated weight of merchandise ordered, and the shipping method selected by you (see Shipping and Delivery for cost schedule).
Sales Tax
AdventureOutfitting.com is a Florida company doing business in Monroe County. As such, we are required to collect Monroe County sales tax (7.5%) on all orders shipped to Florida addresses. Tax is not collected when we ship to any other state. Since shipping and handling fees are considered integral parts of an order, the 7.5% sales tax will also be applied to these charges for Florida recipients.
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Payment Methods
AdventureOutfitting.com accepts Visa, MasterCard, Discover and American Express credit cards.
How Your Credit Card will be Charged
As soon as your order is received, your credit card will be charged the price of the merchandise you have ordered, as well as the cost of shipping and handling. If you decide before shipment that you wish to add items to your order (or, conversely, to remove items or to cancel your order), your card will be charged (or credited) accordingly.
AdventureOutfitting.com is not responsible for any fraudulent credit card use.
Rebates
Selected AdventureOutfitting merchandise is offered at discounted prices throughout the year. Rebates for featured products purchased during a defined Sale period are processed 1 day after the last day of the Sale.
AFTER YOU ORDER
Order Confirmation
At the time we receive your order, you will receive an Order Confirmation email. This email will confirm the details of your order (the products you have ordered, their prices, and your billing and delivery addresses), assign you an order number, and notify you that your credit card has been charged the price of the merchandise, shipping and handling. Please print this email for your records and for future use in tracking the status of your order (see Tracking Your Order below).
Tracking Your Order
You can view the status of your order at any time by visiting AdventureOutfitting.com and selecting "Order Status." Just enter your order number, and you can track your order. If you don't have your order number handy, enter your email address, and your order status at the time of receipt of your email will be emailed back to you.
Order Status Definitions:
Order Received - we have your order and are preparing to process it
Order Backordered - we are waiting for your merchandise to be shipped from the manufacturer
Order in Accounting - the order is in our accounting department
Order in Fulfillment - the order is being fulfilled now
Order in Warehouse - The order is in the warehouse being picked now
Order on Dock - order is packed and ready and waiting for the carrier to pick it up
Order Shipped - the order has shipped and the carrier is bringing your order to you
Order on Hold - we have had to place your order on hold for some reason - please call or email us for details.
Order Cancelled - this order has been cancelled at the ordering party's request
Changing Orders
Orders can be changed only if they have not yet been shipped (see Order Status Definitions, above). To change an order (or a shipping address), email us with your request, or call us at 1-305-522-3740 (Monday - Friday, 9:30 a.m. - 5 p.m. Eastern time). Make sure to have your original order number handy when you call. Funds related to merchandise you no longer wish to buy will be refunded to your credit card. Similarly, your card will be charged for additions you make to your order.
Backorders
If an item you have ordered is temporarily out-of-stock, we will notify you of this fact via email. At that time, you have the option to: 1) have your in-stock items shipped immediately, with the backordered items to be shipped once they become available; 2) wait to have your complete order filled and shipped together; or 3) cancel the out-of-stock portion of your order. Please email us with your decision. Your credit card will be charged (or credited) in accordance with your decision.
Order Cancellation
Any order that has not already been shipped can be cancelled by emailing us or calling by us at at 1-501-620-4457 (Monday - Friday, 9:30 a.m. - 5 p.m. Eastern time). Make sure to have your order number available when you call. You will be notified via email when your payment has been refunded to your credit card.
If you cancel an order AFTER it has been shipped, please return your merchandise to AdventureOutfitting.com (see Returns & Exchanges for details). Upon receipt of your returned merchandise, you will be refunded its cost. Shipping fees will not be refunded.
SHIPPING & DELIVERY
Most AdventureOutfitting.com orders are processed within 2 business days of order receipt, andshipped 24 hours thereafter. Orders are shipped on business days only (Monday - Friday),excluding US federal holidays. Shipping is done via UPS Ground Freight; you may expect to receive your order within 7-10 business days after we receive the order from you. We prefer to use UPS to ship product because of the reliability of its tracking services. If you would like us to ship your order using a different carrier, please indicate your preference in the Special Instructions box.
AdventureOutfitting.com does not accept international orders at this time.
Shipping Costs
Shipping costs are based on the total calculated weight of your order, and your chosen shipping method.
If you choose to have your products shipped using a carrier other than UPS, the UPS shipping cost that was automatically charged to your credit card at the time of your order submission will be refunded. We will notify you via email of the alternative shipping cost, and will charge the new amount to you card upon your approval.
Rush Delivery
If your order requires overnight or second-day delivery, please indicate this in the Special Instructions box of the Shopping Cart. We will contact you to make arrangements for your special delivery, and to inform you of the associated shipping costs and fees which will be charged to your credit card as a result.
Accepting Delivery
Someone must be available at the scheduled delivery time to sign for the delivery (unless otherwiseindicated in your Special Instructions). Please inspect the package on receipt before signing for it. If the package itself appears damaged but the merchandise itself is probably not affected, note the damage on the delivery receipt. If you believe that the merchandise inside may be damaged,refuse the delivery and contact us via email or by phone.
Problems
If you accept a delivery and notice problems thereafter, please contact us. Keep all packaging materials until the matter has been satisfactorily settled. That way it will beeasier for you to return products to us, if necessary. (See Exchanges & Returns.)
EXCHANGES & RETURNS
All of us at AdventureOutfitting.com are proud of the products we sell and want you to be completelysatisfied. If you are not satisfied with a product, you may return it to us within 30days of receipt for an exchange, replacement or refund. A return authorization is not required. However, AdventureOutfitting.com cannot accept returns of misuse, worn or washed items, and items must be returned in their original boxes (if applicable). After 30 days, if a product has proven to bedefective, please contact the product manufacturer directly. Click here for a list of Manufacturers Warranties and contact information.
Note: Some retail stores carry the same products that are offered by AdventureOutfitting.com; however, such stores cannot accept returns/exchanges of products purchased online from us.
Merchandise being returned for replacement or credit should be sent pre-paid to:
Adventure Outfitting
PO Box 4183
Hot Springs, AR 71913
Sending Products Back to Us
For your protection, please return your merchandise using a carrier like UPS that offers full trackingand insurance protection. Retain the tracking number for your package so that you can ensurethat we receive your shipment. We cannot be responsible for lost packages.
In your return package, please include a copy of your sales receipt and a note providing the following information:
- The reason for the return Whether you are submitting your return for an exchange or for a refund
- A current email address or contact telephone number
Exchanges
There are three possible kinds of exchanges: If you send your purchase back, in original condition, because you have decided youprefer other merchandise of equal value (for example, if you don't like the color), we will send you the new product you want and will charge you only the new shipping and handling fees. If you send your purchase bank because we sent you the wrong product by mistake, we willship you a replacement at no cost and will refund the money that you spent in returning theunwanted product. If you send your purchase back because it was damaged in shipment, we will contact theshipper on your behalf to obtain the insurance reimbursements. However, in thiscase we will need all the information you have on the situation so that we can justify theclaim, and will contact you in this regard before taking any action. We will of course sendyour replacement merchandise without charge for either the product or its shipment.Please allow 1 week from our receipt of your merchandise for your replacement product (or refund) to arrive.
Refunds
If you send your purchase back for a refund, we will credit your credit card with thecost of the product and the applicable tax, if any. Shipping fees are refunded only in the case of incorrect merchandise. If a product is damaged in shipment, we will contact the shipper on your behalf to obtain the insurance reimbursements. However, in thiscase we will need all the information you have on the situation so that we can justify theclaim, and will contact you in this regard before taking any action. Should you decide to cancel yourorder as a result of shipment damage, we will of course send refund your money. Please allow 1 week from our receipt of your return for your refund.
PRODUCT WARRANTIES
AdventureOutfitting.com is a reseller of boating- and fishing-related products. As a reseller,we ourselves don't warranty or guarantee the products sold on our website. However, most of the manufacturers whose products we offer do provide warranties and guarantees. That's why we stand by them. If you have a problem with a product after 30 days of its receipt (that is, after the expiration of our Returns & Exchanges policy), please address your concerns directly to the manufacturer.
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